Snapfish Reviewer's Comments

Capture those priceless memories until your heart’s content and feel confident your images will be developed just as you remembered them in real life with “TopTenREVIEWS Gold Award” winning digital photo printing service, Snapfish.

Snapfish combines an easy to use service with quality prints at the right price. You can also send your photos to a local Walgreens or photo kiosk. The only true difficulties we experienced with Snapfish is their customer service. Although they were kind and courteous on the phone, our emails were never responded to.

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Ease of Use - Ordering Process:  

The step-by-step ordering process at Snapfish is quite simple. We feel just about anyone, computer novice or pro, will be able to upload and order pictures easily. We also liked that when you ordered prints express Snapfish listed the your  tracking number directly on your status screen. 

Quality of Prints:  

To test for quality, we sent the same digital photos to all of the online photo developers we reviewed. Snapfish returned some of the best quality photographs of the bunch; however, it was not without it’s faults. 

• Sunset: Our sunset photograph came out clear and crisp. Highlighting the sunset and models in our picture well.
• Black and White: The black and white photograph printed by Snapfish was one of the few that came back in true black and white. This is the category we saw the greatest differences between companies.
• Aerial:  Our picture of the London skyline was taken on a cloudy day. Snapfish was able to clean up most of the shot and make the buildings look clean and crisp. However, we did notice there may be more yellow in this print  than some of our other services.

Note: To check quality, we took each set of prints received from the online photo developer and laid them down, side-by-side for comparison.

Pricing:  

Snapfish’s prices are competitive and fair. Their prices are reasonable across the board whether you are ordering simple 4x6 prints or large poster size images. They also offer volume discounts on 5x7 inch prints for quantities of 50, 100 and 250, and pre-pay discounts on 4x6 and 5x7 inch prints of 250 or more.

However, we were disappointed to find that Snapfish charges $.25 for high-resolution images. Many other services offer this feature for free.

Service and Site Features:  

Snapfish is the only service we evaluated that included video upload, as well as digital photographs. They also include an easy-to-use photo uploader that allows you to upload your photos to their site in bulk.

During the ordering process we liked that Snapfish suggested we change our print size to better suit our digital photos. Typically digital images are more square than traditional film and do not fit on photo paper without cropping. Snapfish suggested we change to a slightly smaller print size to eliminate the need for cropping.

At an additional cost you can choose to have your images sent to a local Walgreens or photo kiosk, where you can pick them up yourself.

Snapfish has a comprehensive selection of photo-base gifts. Perhaps not the largest selection we evaluated, it was defiantly one of the most practical, offering cards, calendars, mugs, apparel, stationary and more.

Through this service you also receive free, online album sharing, which allows you to post pictures online to "share" with family and friends. Album sharing permits those you specify permission to order prints of your posted photos directly from Snapfish. However, in order for your account to remain active you have to buy something from Snapfish once a year. Otherwise, your account and photos will be deleted.

Shipping Costs/ Turn Around Time:  

Snapfish tied with several other services for the best shipping price. To ship four 4 x 6 inch prints, this service charges $ .99. However, for every group of five photos you order, your shipping cost increases by about $.49. For example, an order of 20 prints would cost $1.97 in shipping.

The prints were sent in a standard paper photo folder with a piece of cardboard reinforcement and shipped in a lightweight paper envelope. Although our photographs arrived without incident we would have liked Snapfish to have more heavy-duty packaging.

Unfortunately, our original order with Snapfish was lost in the mail. We tried contacting the company through email, but after two days our message went unanswered. After contacting Snapfish on the phone our prints were reprinted and shipped UPS 2-day shipping at no cost to us.

Summary:  

Snapfish is a well known and respected photo printing service. We were happy with the way our prints turned out and that shipping is reasonable. However, we were disappointed that they were not answering their email messages.