Ease of Use - Ordering Process:  

Mpix's process for uploading photos is extremely organized, but along the way there are several chances to purchase additional services to enhance your prints. Be careful that you don't accidentally add more cost than you want from these enhancements.

Quality of Prints:  

To test for quality, we sent the same digital photos to all of the online photo developers we reviewed.

• Sunset: The picture was all around dark. They did not enhance our image at all.
• Black and White: We were sad to see a company that prides itself for it’s professional quality images was unable to develop a black and white photograph properly. Our picture came back very yellow.
• Aerial: This photo was printed exactly as we sent it, cloudy.

Note: To check quality, we took each set of prints received from the online photo developer and laid them down, side-by-side for comparison.

Service and Site Features:  

This site is geared more toward professionals and advanced armatures. We found they focused more on the type of paper and photo features more than their gift options. Additionally, they have a really short storage expiration set at 60 days, whereas, most services will keep your photos hosted for one year. It also seemed to take longer uploading photos than most of the services we reviewed.

They also offer finishing services such as canvas or matte board, as well as retouching.

Our prints came in a thin paper sleeve, wrapped inside a rigid, cardboard envelope. One of the other online photo centers used the same rigid envelope and their shipping costs were only $.99 for four prints.

We gave each photo developing service 1 to 6 business days to send us our completed prints; Mpix met that requirement.

Technical Support:  

Mpix’s support is sufficient in its standard features. An online support system is in place, as well as email support. Tutorial videos are also posted on their site to help iron out some difficulties with the site. No phone line is available, though Mpix has an interesting support feature in the form of an online forum. Not only can you find answers to questions here, but you can also find helpful tips from other customers and the Mpix staff.

Mpix is one of the largest professional photography labs in the United States and a decent digital photo printing service. There is a variety of editing features to enhance your digital photos with as well as several other photo enhancing possibilities available to extend the life of your prints, but all at a cost.