PROS / Kodak Gallery has fantastic help and support options, including live chat support, email, FAQs and a search toolbar.
CONS / This photo printing service does not have a large selection of photo gifts.
VERDICT / Kodak Gallery is simple to use and has great site features, like the ability to upload photos from Facebook and create Group Rooms.
Kodak Gallery, a trusted name in the photo industry, offers digital photo printing site features that you are bound to enjoy, customer support features you won't mind using and a site so easy to operate that you may have a hard time peeling yourself away.
One of our favorite site features, the Kodak Gallery community, is a fantastic place for you to go, connect and get inspired (or inspire). Through community forums, you are able to share tips and tricks with others and answer other's questions. This digital photo printing community is a great way to connect with your fellow Kodak gallery users. You have several community forum options once you sign into your account including composing messages to those within your network, marking posts as favorites, creating posts, commenting on posts and updating your profile.
Gallery News allows you to know about the latest digital photo printing features available. Some of these fabulous features include:
Increased photo book functionality – This digital photo printing service has really pumped up the functionality of their previous photo book application. With the application, you are now able to enlarge, shrink and rotate photos as well as mix and match backgrounds and layer text on top of photos.
Full-Resolution download – With this digital photo printing service, you are able to download high-resolution photos. In order to download high-resolution shots, however, you will need to download photos one at a time directly from the Kodak Gallery website or by album using the Kodak EasyShare software.
Facebook Connect – Using your Facebook username and password, you can log in to your Kodak Gallery account.
iPad App – Download, browse and share your favorite photos while on the go with the iPad app.
SMARTFIT – This digital photo printing feature is perfect for those needing a photo book now. SMARTFIT technology allows you to still get a fully customized look, but in half the time. Simply choose your theme, write captions and add personal touches in just one click.
Uploading photos is as easy as one, two, three. To start, simply click on the Upload Photos link and choose if you want to upload your photos from your computer or Facebook account. You will need to connect Kodak Gallery to your Facebook account, but once you complete that step, all of your Facebook albums can upload to this photo printing service. Simply click on the photos you want to add to your album and you're done. If you are confused about how to upload photos from Facebook, your computer or a Group Album, select the "How Do I…?" tab for more information. Once you have chosen your favorite photos, share them with family and friends by emailing the album or posting a link to your Facebook page. This Kodak Gallery link will look like a status update and it will provide a link back to your album.
Your family, friends or fellow soccer moms will love the Group Albums site feature. Group Albums allow you and everyone you invite to add photos from special events and occasions. From this album, group members can order prints, add and edit photo comments, update album names, "like" photos, download full-resolution prints and more. There is no stress of someone else accidently deleting photos either, as you are only allowed to delete photos that you, personally, have uploaded to the album.
If you want to physically share your photos, you have the option of transforming your prints into works of art, mugs, jewelry, blankets, puzzles and, our favorite, iPhone cases.
To test for quality, we sent the same digital photos to a variety of digital photo printing services. While we like the way most of our pictures turned out with Kodak Gallery, there were a few noticeable issues, particularly from cropping. We took each set of prints received from the online photo developers and laid them down side-by-side for comparison.
Sunset – This was our favorite photo that we ordered from Kodak Gallery. The models were well lit and clear. Additionally, the sunset's colors were vibrant. There was a significant amount of cropping at the bottom of the picture, however.
Black and White – This was probably the most disappointing print we got back from Kodak Gallery. Our black and white print was really dark and looked almost blue. This was most apparent in the lake where, in the background, the ripple of water has obvious blue hues.
Aerial – Our aerial shot was taken on a cloudy day in London. Kodak Gallery was able to clean up the overcast and create a clear crisp picture. Visually, the photo looked great, but again there was a noticeable amount of cropping at the bottom of the picture.
Ease of Use
Kodak has one of the most organized and easy-to-use sites we've seen; uploading pictures and ordering prints is fun! Any computer user should be able to walk through this process without any problems.
Perhaps one of the best reasons to choose Kodak Gallery is that they work with many local developers and are able to ship your prints to a variety of locations, including Target or CVS, for same-day pick-up. You can, of course, have your prints and print projects shipped to your home, which does guarantee that you will pay the same price for your digital photo projects that you were quoted on this digital photo printing website.
Kodak’s customer support is thorough and easy to navigate. You can select the Help tab on the main Kodak page. Instead of navigating to a new page within the site, this photo printing service's help center opens in its own window. We usually don't like when sites do this, but for the help center, we appreciate it. Within the help center window, you have access to the following four tabs at the top of the page:
Help – The help section is like a FAQs section. They have the top 15 searched topics listed for you, but you are also able to use the search bar. Type in a keyword or phrase into the search bar, and depending on the topic, multiple pages will populate. Next to a few of these pages, Kodak includes an "updated" tag, so you know that you will get the most relevant information.
Email Us – From within the digital photo printing help window, you can send an email to Kodak technical support.
Live Chat – Monday through Sunday, you are able to chat with a member of the Kodak Gallery Customer Service Team. The live chat support icon is easy to locate on every page, which we love.
Community Forum – The Kodak Gallery community is a fantastic place for you to go to receive answers to your questions from people who have actually used the digital photo printing service. As an account holder, you have full access to all community forum features, including posting and answering questions.
Although Kodak Gallery did not have the widest variety of photo gifts, we felt that this digital photo printing service had a few unique offerings, such as the customizable iPhone case and fleece collage blankets, which make great gifts. We are also impressed with the help and support options that Kodak offers.