Clark Color Reviewer's Comments

ClarkColor is an easy-to-use service using the same technology as our top three services. Additionally, their pricing makes this service very attractive. However, after more than a month and several correspondences with the company, we have yet to see our prints.

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Ease of Use - Ordering Process:  

We found uploading digital photos to ClarkColor.com and ordering prints was simple—anyone, no matter their computer skill level, should be able to use this service.

Quality of Prints:  

Our prints never arrived. We believe they were lost in the mail, twice. Although this is technically the fault of the U.S. Postal Service, we were disappointed that ClarkColor continued to send our photos standard shipping after two incidences.

Pricing:  

ClarkColor.com offers much lower prices than many online digital photo developing services we reviewed. They tied with the York Photo for the cheapest. ClarkColor.com also provides volume discounts for those who want bulk quantities.

Service and Site Features:  

As far as extra services go, ClarkColor.com offered a nice selection of creative, photo-based gifts to choose from. These gifts range from t-shirts to tote bags, baby bibs to greeting cards and more.

Just before the end of ordering process we liked that ClarkColor suggested we change our print size to better suit our digital photos. Typically digital images are more square than traditional film and do not fit on photo paper without cropping. ClarkColor suggested we change to a slightly smaller print size to eliminate the need for cropping.

We are disappointed that ClarkColor doesn’t have a phone number for customer support. All contact has to be done through email and it usually took ClarkColor more than 24 hours to return our messages.

Shipping Costs/ Turn Around Time:  

We could not properly evaluate ClarkColor’s shipping because our photos never arrived. Additionally, ClarkColor doesn’t have a phone number to contact them directly. We were forced to communicate by email only, which lengthened the process

We did have delivery trouble with a few services; however, the other services insisted on reprinting immediately and shipped our photographs 2-day delivery through UPS or FedEx for free. ClarkColor did not.

To send four 4 x 6 prints ClarkColor charged us $.99 for shipping. Shipping charges do increase with the number prints you order.

Summary:  

ClarkColor.com is a competitively priced, easy-to-use service that just didn’t deliver. We believe that a phone number would have helped and expressed shipping on lost photos probably could have saved ClarkColor’s ranking.